why cant i copy data from my wd my book external drive

#Why cant i copy data from my wd my book external drive update#
#Why cant i copy data from my wd my book external drive full#

It's currently unclear if malicious actors can access your files or just delete them. It's not unusual for users to have no backups or just a single backup. Although the product hasn't been supported for years, that doesn't mean that users didn't have important, sensitivity data stored on the My Book Live. The device connects to a local network and internet through an ethernet cable, through which users can remotely access the device and its stored files. Image credit: WD forumsĪs WD mentions, the My Book Live hasn't been officially supported since 2015, so it's possible a security flaw has existed for years without being exploited or discovered. Some users are unable to log in and data has been deleted. We are actively investigating and we will provide updates to this thread when they are available.' At this time, we recommend you disconnect your My Book Live from the internet to protect your data on the device. We understand that our customers' data is very important.

#Why cant i copy data from my wd my book external drive update#

The My Book Live device received its final firmware update in 2015. In some cases, this compromise has led to a factory reset that appears to erase all data on the device. 'Western Digital has determined that some My Book Live devices are being compromised by malicious software. In a statement to customers, Western Digital states that a malicious actor is behind the issue. Some users have been able to dig into an activity log for their My Book Live and found evidence of an initiated factory restore and shutdown. Screenshot from a Western Digital forum thread User dalogan72 writes, 'All data gone, what kind of security is this?'

#Why cant i copy data from my wd my book external drive full#

Previously the 2T volume was almost full, but now it shows full capacity.' Many other users are reporting the same issue. One user, sunpeak, wrote, 'I have just found that somehow all the data on it is gone today, while the directories seems there but empty.

WD has advised customers to unplug My Book external hard drives from the web until further notice, as customers are reporting that their data has been completely deleted.Īrs Technica reports that WD's support forum shows that numerous users have lost their data with no obvious hope for recovery. If you use a Western Digital My Book Live, you want to disconnect it from the internet immediately.